Terms and Conditions topup33 — Your Platform Usage Guide

01Acceptance of Terms of Use

By accessing, registering for, or using any part of the topup33 platform — whether via the website, mobile app, or any other channel we provide — you acknowledge that you have read, understood, and agreed to be fully bound by these terms and conditions.

These terms apply to all topup33 platform users without exception, including visitors, registered members, active players, and any party accessing our platform content. These terms are also to be read together with our Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and topup33.

Topup33 reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically to ensure you are aware of the latest applicable conditions.

02Eligibility to Use the Platform

Use of the topup33 platform is restricted to individuals who meet all of the following eligibility requirements:

• Age 18 years and above on the account registration date.
• Have full legal capacity to enter into a binding agreement.
• Not subject to any prohibition on using online betting services in your jurisdiction.
• Not currently under an active self-exclusion period on any gambling platform.
• Register in your own name and not as a representative or agent of another party.

03Registration and Account Management

Each user is only permitted to hold one (1) active account at topup33. Ownership of multiple accounts by the same individual is strictly prohibited and may result in the termination of all such accounts without any refund.

During registration, you are required to provide accurate, current, and complete information. This includes your full name, date of birth, active email address, and a mobile number registered in your name. topup33 reserves the right to request additional verification documents at any time to comply with KYC requirements.

You are solely responsible for the security of your password and account login credentials. Do not share your account details with anyone. topup33 shall not be liable for any losses arising from unauthorised access to your account resulting from your own negligence.

• Use a strong and unique password for your topup33 account.
• Enable two-factor authentication (2FA) for an added layer of security.
• Contact our customer support immediately if you suspect your account has been compromised.
• Update your personal information whenever any changes occur.

04Fund Deposits and Withdrawals

Topup33 accepts deposits via a range of supported payment methods, including FPX, local bank transfers, digital wallets, and other methods displayed on the platform's deposit page. All deposits are processed in Malaysian Ringgit (MYR).

Minimum and maximum deposit limits vary depending on your chosen payment method and account status. The latest limits are displayed directly on your deposit page. topup33 does not charge any processing fees for standard deposits.

For withdrawals, all requests are processed within 1 to 3 working days depending on the withdrawal method and your account's KYC verification status. Withdrawals may only be made to a verified bank account or digital wallet registered under the same name as your topup33 account.

• Completing KYC verification significantly speeds up the withdrawal process.
• The minimum withdrawal amount is MYR 50 or as per the current limit displayed in your account.
• Topup33 reserves the right to place a withdrawal on hold for security review purposes if required.
• All withdrawals are processed to the same account used for deposits to prevent money laundering.

05Bonuses, Promotions & Special Offers

Topup33 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and exclusive offers for VIP members. Each bonus and promotion is subject to its own terms and wagering requirements, as specified in the relevant promotion's specific terms.

In general, topup33 bonus terms are as follows:

• All bonuses must have their wagering requirements fulfilled before a withdrawal can be made.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Topup33 reserves the right to void any bonus where promotion abuse or misuse is detected.
• Playing with multiple accounts or colluding with other players to exploit bonuses is prohibited and may result in account suspension.
• Specific terms for each promotion are displayed on the relevant promotion page.

06Game Rules and Wagering

All games available on the topup33 platform — including Live Casino, slots, sports betting, bingo, and other games — are operated in accordance with their respective rules and procedures. Players are responsible for understanding the rules of each game before participating.

Topup33 uses an independently verified Random Number Generator (RNG) system for all games based on random outcomes. This ensures every game is fair and cannot be manipulated by any party, including topup33 itself.

• Game results are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a system failure or technical disruption during gameplay, topup33 will resolve the issue based on available system records.
• Bets placed using bonus funds are subject to the maximum betting limits specified in the relevant bonus terms.
• Topup33 reserves the right to void any bets placed during technical disruptions or where an obvious pricing or odds display error has occurred.

07User Responsibilities and Conduct

As a topup33 platform user, you agree not to engage in any activity that violates the law, undermines the integrity of the platform, or harms other users. The following conduct is strictly prohibited:

• Using automation software, bots, scripts, or any tool that provides an unfair advantage during gameplay.
• Colluding with other players to manipulate game outcomes or the bonus system.
• Exploiting platform vulnerabilities or security loopholes for personal gain or on behalf of others.
• Using the topup33 platform for money laundering or financing illegal activities.
• Filing unauthorised chargeback claims through third-party payment providers.
• Spreading false or misleading information about topup33 to other users or the public.

Violation of any of the above may result in immediate account suspension, forfeiture of all account balances, and legal action where appropriate.

08Account Suspension and Closure

Topup33 reserves the right to suspend or close any user's account at any time if there is reasonable cause, including but not limited to a breach of these terms, suspected fraudulent activity, or at the user's own request.

Users may also request voluntary account closure at any time by contacting our customer support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with our standard procedures, once all KYC requirements and bonus conditions have been met.

• Accounts inactive for more than 12 months may be subject to a monthly maintenance fee in accordance with the policy applicable at that time.
• Once your account is closed, all your personal data will be processed in accordance with the topup33 Privacy Policy.
• Accounts closed due to fraud are not eligible for re-registration.

09topup33 Liability Limits

Topup33 provides the platform on an "as-is" basis and makes no guarantee that the platform will operate without interruption or error at all times. However, we are committed to maintaining high uptime and resolving any technical disruptions promptly.

Topup33 is not liable for any indirect, consequential, or special losses arising from the use of or inability to use our platform, including losses resulting from internet disruptions, device failures, or circumstances beyond our control.

10Terms Amendment and Governing Law

Topup33 reserves the right to amend, update, or replace any part of these terms at any time. The latest version of the terms and conditions will always be available on this page, with the most recent amendment date clearly indicated. Continued use of the platform following any changes constitutes your acceptance of the amended terms.

For changes deemed material, topup33 will endeavour to notify active users via in-account notifications or their registered email. However, it remains your responsibility to keep your contact information up to date.

These terms and conditions are governed by applicable law, and any dispute arising from the use of the topup33 platform shall first be resolved through good-faith negotiation before any legal action is taken.

• The official language of these terms is Bahasa Melayu. Translated versions are provided for convenience only.
• If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
• Topup33's failure to enforce any provision of these terms shall not be construed as a waiver of its right to do so in the future.